ONBOARDING
What Makes Merlin Fulfilment Different
At Merlin Fulfilment, we understand that accurate, efficient order fulfilment is the backbone of a successful e-commerce, DRTV, retail or online business. Based in the UK, with excellent transport links, we take pride in providing comprehensive fulfilment solutions that streamline your logistics and elevate your customer satisfaction.
Our Process
At the heart of our service is a meticulously crafted fulfilment service designed to meet the unique needs of your business. Our expertise, IT capabilities and experience are second to none.
Our commitment to seamlessly working with you now and in the future begins with a thorough onboarding consultation. Understanding your business, markets, campaigns, goals, and specific requirements allows us to tailor our fulfilment services to align perfectly with your objectives. This initial step sets the foundation for a successful partnership. Deciding to move to a new outsourcing supplier, or moving from an in-house fulfilment function, is a major commitment and you need to have complete trust and confidence in your new supplier. Merlin fulfilment will ensure that you do. At Merlin we build long-term partnerships to the benefit of all.
Whether you're dealing with high-volume orders, seasonal fluctuations, or unique product specifications, our team ensures your fulfilment strategy is optimally designed.
Seamless integration is key to a successful partnership. Our technical team works closely with yours to integrate our fulfilment systems with your CMS and platform, ensuring a smooth flow of information for order receiving, processing and inventory management.
As you come on board, our team provides comprehensive initial and continuous improvement training on your business and requirements. We're here to answer any questions and provide support to make sure that you feel confident and informed throughout the relationship.
Our warehousing facilities in Hampshire, UK, ensure secure storage, with real-time visibility through our advanced management systems. Integrating with our systems gives transparency and detailed reporting which allows you to monitor stock levels and reduces the risk of delayed deliveries due to out of stock items with varied lead times.
Irrespective of the order method, eg a web order through your e-commerce platform, telephone order (via your own agents or using our in-house call centre *Impact link), or via subscription, our system is seamlessly integrated to trigger quick and accurate order processing. Our team works diligently to pick, pack, and dispatch orders with precision, ensuring timely delivery to your customers by the most cost effective carrier. We also ensure that the customer is kept updated throughout the process to enhance loyalty and reduce additional operational costs.
We understand the importance of reliable and cost-effective shipping. Our carrier partnerships with all the major logistics services including Royal Mail, Yodel, DHL, DPD and FedEx enable us to offer a range of shipping options, from standard to expedited services depending on the requirements and budgets. Real-time tracking information is provided, giving you and your customers peace of mind throughout the delivery process.
Handling returns can be complex, but not when you outsource to Merlin Fulfilment. Our streamlined returns management process ensures that returned items are efficiently processed, assessed, allowing for swift restocking or necessary actions taken based on your specific returns policies and the return reason. Returns that are dealt with extremely well can further instil customer loyalty, referrals and cost savings.
Our commitment to excellence extends to customer support. Our team is ready to assist with any enquiries, providing a level of service that reflects positively on your brand. From order status updates to addressing customer queries, we have it covered. World class customer service is at the heart of our operations.
Our commitment doesn’t end after a smooth on-boarding process. We believe in continuous improvement. Regular reviews, detailed reporting on pre-determined KPI’s and feedback sessions help us refine our processes to better meet your evolving business needs.
Choosing Merlin Fulfilment means choosing a partner dedicated to the success of your business. From a seamless onboarding experience, to a meticulous fulfilment process, we are here to elevate your logistics, enhance customer satisfaction, and contribute to your overall business success.
Contact us today to embark on a fulfilling partnership!
By partnering with us, you can focus on growing your business whilst leaving the logistics and fulfilment worries to our experienced team.
Contact us today to discuss your bespoke requirements